General Platform Terms

1. Services Provided

Engrate is responsible for maintaining the Platform, ensuring continued functionality, and delivering regular updates of platform functions such as:

Authentication
Alerting
Documentation
Storage
Internal and External API exposure
Model Context Protocol

2. Fees and Payment Terms

You will be charged according to Engrate's current pricing structure, or as may be separately agreed between you and Engrate. Any pricing updates must be communicated with minimum 60 days advanced notice.

3. Intellectual Property

Engrate retains ownership of all Platform software, Products, Data, and code developed. You receive a non-exclusive license to use the Products during the subscription term. Engrate may reuse components developed for a customer with other customers, provided no Customer-specific data or custom configurations are shared. You retain full ownership of your data, and Engrate agrees to process it only as necessary for delivering the services under these Terms.

4. Confidentiality and Data Protection

Both Parties agree to maintain the confidentiality of any proprietary or sensitive information shared during these terms. The terms governing information security and cybersecurity are fully outlined in our Information and Privacy Policy, which includes provisions for GDPR compliance, cybersecurity measures, and applicable industry standards such as ISO 27001 and NIS2.

5. Platform and Product Service Levels

All matters related to Service Level Agreements (SLA), including uptime guarantees, incident management, and support response times, are detailed in our Service Level Agreement (SLA).

6. Limitation of Liability

The Provider's liability is limited to direct damages and shall not exceed the total fees paid by the Client under this Agreement during the 12 months preceding the claim. The Provider will not be liable for indirect, incidental, or consequential damages, including but not limited to loss of revenue or data.

7. Term and Termination

The Agreement will remain in force and automatically renew for an additional month unless terminated by either party before or on the 20th of each month.

8. Dispute Resolution and Governing Law

Negotiation and Arbitration. Parties agree to resolve disputes through negotiation, followed by arbitration if necessary, under the rules of the Arbitration Institute of the Stockholm Chamber of Commerce.

Governing Law. This Agreement shall be governed by the laws of Sweden.